Contact statuses are a great way to track the progress that you were making on a specific type of contact. For example,
Click CRM (contact relationship Manager)
once in CRM client list
click Status drop down
Click the drop down
Here you can see all the statuses
To Customize CRM Contact status
Click Owners
Click System Settings
Click Action Type
Here you can see all the different types of Contact Status
Toggle on to show inactive status
To create click the Create icon
Add name and set as Active or inactive
To edit click Edit icon
Here you can change name and set as Active or inactive
